10. Managing the workforce of the future

In the mining sector, as in most other industries, the future of work is expected to look very different to what it does today. Automation, analytics, and artificial intelligence will not just simply reallocate work between humans and machines but will also generate greater insights into employee productivity and efficiency.

For many companies, these insights will drive decisions around workforce design. Management will need to revaluate what leadership will look like in an Industry 4.0 world – they will need to be capable of managing continuously evolving cross-functional teams, where traditional mechanisms for defining roles and responsibilities, and measuring performance are no longer appropriate. 

When utilising deep, data-driven insights and enhanced transparency across the full value chain calls for leadership that will be able to employ deep emotional intelligence to foster trust – without which, mines could fail to deliver the value that digital promises to bring to the industry.